1. Introduction
At Barrow AI ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered environmental site assessment platform and related services.
2. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and contact information
- Professional credentials and company information
- Account registration details and preferences
- Payment and billing information
- Communications with our support team
Project and Site Data
When using our platform, you may upload or input:
- Site location and property information
- Environmental assessment data and documents
- Maps, photographs, and site plans
- Historical research and regulatory database information
- Generated reports and associated metadata
Automatically Collected Information
We automatically collect certain information when you use our Service:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Performance and error logs
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our AI-powered platform services
- Processing and generating environmental site assessment reports
- Improving our AI models and platform functionality
- Personalizing your user experience
- Processing payments and managing subscriptions
- Providing customer support and technical assistance
- Communicating updates, security alerts, and service information
- Ensuring compliance with legal and regulatory requirements
- Detecting and preventing fraud or unauthorized access
4. AI Processing and Data Use
Our AI-powered platform processes your site data to generate environmental assessment reports. We want to be transparent about how this works:
- Your project data is processed by our AI models to generate reports and insights
- We may use aggregated, anonymized data to improve our AI models
- Individual project details are not shared with other users
- We implement strict access controls for data used in AI training
- You retain ownership of all project data you input into our platform
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist in operating our platform
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you explicitly authorize us to share your information
- Security: To protect rights, safety, and security of our users and platform
6. Data Security
We implement robust security measures to protect your information:
- End-to-end encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls and multi-factor authentication
- Secure cloud infrastructure with industry-standard certifications
- Employee training on data protection and security protocols
- Incident response procedures for potential security breaches
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until you delete your account
- Project data: As long as you maintain your account or as required by law
- Payment information: As required for tax and accounting purposes
- Usage logs: Typically 12-24 months for security and optimization
8. Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a common format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
To exercise these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze platform usage. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through our platform. Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
For users in the European Union, you also have the right to lodge a complaint with your local data protection authority.
